What’s included in the cost of the retreat?
What’s not included in the cost of the retreat?
Why is Insurance recommended?
All of our coaches are qualified and insured to lead you on your daily rides and training sessions. We do highly recommend you take out personal insurance via Cycling Australia, Triathlon Australia, or Bicycle Network. This covers you should anything unfortunate happen while for riding on the open roads and training. As coaches we have our own personal insurance for riding with Cycling Australia, we just wouldn’t ride without it.
What level of cyclist or athletes should I be? Should I train for the camps?
We grade our camps by difficulty and distance. So ensure you pick the one that is right for you so that you can get the most from your time with us. Each retreat has a minimum distance level as a guide in the details. If you have any questions, then please let us know and we will guide you to the correct one for you.
I’m attending alone and would like a room on my own, is this ok?
Yes of course, we understand the need to kick back in your own space. We charge a single supplement to cover the costs as it means one less client at the retreat.
I’d like to come with my partner but they aren’t into cycling, can I bring them?
Yes we would love to welcome them. Please talk to us about residential rates for family. We can also advise them on other great activities to do in the area while we take you away on training rides.
What is the weather likely to be like?
The Snowy Mountains can be unpredictable so we recommend packing for all eventualities. Please refer to our ‘What to Bring’ list on this FAQ sheet.
What is your booking and cancellation policy?
· 25% deposit required at time of booking (if more than 28 days from date of trip)
· 28 days prior – full payment required
· If you need to split your payments further, please contact us for an easy payment plan
REFUND POLICY terms
· 60+ days – full refund or transfer to another camp assuming space
· 30+ days – 75% refund or transfer to another camp assuming space
· 15 – 30 days – 50% refund or transfer to another camp assuming space
· 14 days or less – no refund
Can I rent a bike for my retreat?
Due to the different sizing of clients and the duration of our rides, comfort is key when riding. As such we currently don’t offer bike hire for our retreats.
Do you organise private group tours?
Yes we do!! If you are a club or training group we can organise a personalised retreat tailored to your needs. Talk to us today.